Last updated March 18, 2021

At CJ Willis Designs (“company”, “we”, “us”, or “our”), accessible at www.cjwillis.co.uk, We are committed to the privacy of our visitors. This privacy policy document contains types of information that is collected and recorded by us and how we use it.

If you have additional questions or require more information about our privacy policy, do not hesitate to contact us at contact@cjwillis.co.uk

By visiting our website you are agreeing to the terms outlined in this privacy policy. If you do not agree to these terms please cease use of this site.

The information collected - 

We collect personal information that you freely give to us in our contact form, subscription form or when purchasing from us.

This personal information ranges from name, email address, phone number, mailing / delivery address and contact preferences.

Payment information is collected via our payment partner, Stripe. This information includes name, address, bank details and any other details needed to process payment. We do not have access to any payment information when purchasing through our online store. Stripes’ privacy policy can be found here https://stripe.com/en-gb/privacy.

Cookies - 

We use cookies, Google Analytics and Facebook Pixel and Squarespace Analytics tracking technology. Information on the use of cookies can be found in our cookies page.

Cookies are used to log user data to ensure a smoother user experience and to aid in analytics and diagnostics, it does not give personal information on the user. Data collected includes IP address, usage time (of day and overall session), scrolling log, page log, device characteristics, country, location, language preference operating system, browser.

You can adjust and opt out of certain non essential cookies in your browser. Please check with your specific browser operating system to see if they include a do not track feature.

As standard we use cookies to track our users for marketing, usability and quality control purposes. We do not give the option to restrict cookies however you may restrict in your browser. If you do not use a do not track feature in you browser and do not wish to have your session tracked with cookies please refrain from using our service.

How we use that information - 

The information collected is only used for genuine business purposes, for compliance with legal responsibilities and to fulfil our service.

‘Business purposes’ covers; maintaining information on customers in order to fulfil sales and give after care. Maintaining a log of sales to prove provenance of work. Delivery or facilitating delivery through third party companies. Requesting feedback and post testimonials. Manage accounts. Protect our service. To send you marketing and promotional information and deliver targeted marketing. Improve user experience. Determining marketing performance.

Please note you may opt out of marketing correspondence at any time or restrict information we hold on you. These rights will be detailed below.

Legal responsibilities include compliance with law officials in cases of fraud and other criminal investigations.

Who can see my information - 

We will never share your personal information with third parties without your consent outside the terms of service.

Reasons to share your personal information include payment processing. Delivery fulfilment. Marketing management.

Information collected by cookies and analytic software may be shared with ad or marketing agencies however this information is randomised and anonymous. It is used in order to identify website usability, effectiveness, ad targeting and other marketing purposes.

We do not buy, sell, rent or trade users information.

The following are the third parties who have access to some information we collect.

Google Analytics - for the purpose of analysing our site. Stripe - for payment processing and billing. Facebook pixel - for Facebook ad marketing. Facebook and Instagram forums - for engaging with users. Squarespace - hosting and analytics.

How long do you keep my information -

We only store users information for as long as in necessary to fulfil our business purposes.

We maintain your information for 6 years in order to provide sufficient aftercare for our products. At the point the information is no longer required to carry out our service we will delete or otherwise anonymise the information. We will ask customers if they wish to be maintained on our records for the purpose of providing provenience to a piece.

How we keep your information safe - 

We aim to keep you information as safe as possible. Your personal information will only ever be stored in digital form with password encryption. We will never write your information down except for the purpose of mailing post or sending items to you. This information written down will only be that necessary to carry out the task and no more.

As with any technology we can not guarantee is is one hundred percent secure however we take all necessary precautions to make sure we are trying our utmost to keep your information safe. This includes locking all devices with a password, using only verified and certified modes of information transmission and maintaining up-to-date anti virus software. If we do experience a data breach we will inform you.

Children under 18 -

We do not knowingly sell to, market to or otherwise interact with any persons under the age of 18 (a minor). If you know of a minor who you are a guardian of who has used our service or given us information please let us know so that we may delete that information as soon as possible. You can contact us at contact@cjwillis.co.uk

Privacy rights -

You have the right to request any information we hold on you. We will be able to process that data and send it to you in the allotted time as stipulated in the data protection law.

You can request - we erase information held on you (your right to be forgotten), restrict processing of your personal information or just simply request information held on you.

If you have any questions, queries or would like to discuss this privacy policy further please don’t hesitate to email us on contact@cjwillis.co.uk. We will endeavour to get back to you in a timely manor .

This privacy policy is updated when necessary in order to remain compliant with all relevant laws. Please check back for further updates when ever visiting our site to make sure you are happy with the use of your data.